Emergency Call : 020 40151540



1. RECEPTION : 24 Hours

Location : Ground Floor Center Core ( 87 / 1002 / 1005 )

General Enquiry, Complaints, Suggestions

Information about Consultants / Doctors

Coffee / Tea Tokens

LOCAL / STD / ISD phone facility


Location: Second Floor C Wing ( 1273 / 71)

1.24 hour billing.

2.Estimate of your bill may change due to the type of room you are selecting.

3.Please submit necessary documents and MEMO related to Insurance, C.G.H.S., and Company Patients etc. on the First Day of your admission.

4.Please check your outstanding bill once in two days at the billing department.

5.For expensive treatments (Cardiac, Neuro etc.) you may need to deposit advance.

6.Refunds are normally paid by cheque only.

7.We accept payment by Cash / Demand Draft / Pay Order or by Credit Card. Cheques are not accepted.

3. PHARMACY: 24 Hours

Location: Ground Floor Old & New Building  ( 1040 )

1.Entire pharmacy is managed by qualified pharmacists

2.Unused and sealed medicines and surgical items are taken back and refund is made without any deductions. [Timing: between 14.00 to 18.00 Hrs. only].

3.Discount Schemes:

A) Discount of 2% is offered to Senior Citizens.

B) Special discounted rates for certain items such as medicines for Cancer treatment.

C) For IPD patients, 4% discount offered on Injections costing above Rs.500/-.

Patients can avail any one scheme at a time.

4.Very strict purchase policy ensures that only quality medicines and surgical items are purchased.

5.Company, Medi-Claim, C.G.H.S. and patients covered under any other reimbursement scheme are requested to inform in advance.

4. BLOOD BANK: 24 Hours

Location: Ground Floor New Building ( +91 20 49153081 / 49153089 )

Blood Transfusion and Components like Plasma, Platelets, R.B.C.s, and P.C.Vs etc. are available in our sophisticated Blood Bank.


Location: Ground Floor C Wing ( 1011, 1012, 1015 )
We are trying to give you best quality treatment. If you have any problems about our services, Public Relation Department is always there to attend your complaints and suggestions.

This department will also help you for the following:

Medical Certificates

Insurance Claim Forms and all related issues

Periodical / Routine Medical Checkups

6. COFFEE SHOP: 24 Hours

Location: Ground floor A Wing ( 1014 )

Coffee Shop will serve you light snacks (from sandwiches to pizzas and from samosas to bhel-puri) and beverages (Indian, Italian and many more flavors of tea/coffee).

(Room service is not available.)


Location: Basement C Wing ( 1941 / 1942 )

You can have all types of South Indian dishes and meals (Vegetarian only) in the basement canteen.

Room Service is available between 7.30 am to 9.30 pm.

Patients have an option of getting Balanced Therapeutic diet from Hospital’s Nutrition & Diet System. Please contact the Nursing Counter or Dietician (Extn. 1470)

The detailed list of all food items and Diet Instructions are available at the end of this booklet.

Quality Objective:

We will sincerely maintainhighest Hygiene Standardsfor all food preparation and services.


Location: Public Relation Department - Ground Floor C Wing ( 1011, 1012, 1015 )

Know your health status - We have several Health Check-up packages. Please contact Public Relation department to select a suitable package for you.

Health checkup is done quickly, efficiently and it is offered at discounted rates.


Ground Floor B Wing (Emergency Dept.) (1027 )

10. FAX:

Location: Public Relation Department - Ground Floor C Wing

FAX No.: +91-20-40151012

Incoming Fax: To receive one A4 size document Fax Rs. 5/- are charged. Check on ( 1012 whether you have a fax for you.

Outgoing Fax: Charges for one A4 size document are as follows:

Rs. 5/- for Local (Pune)

Rs. 10/- for Maharashtra

Rs. 25/- for any other State in India

Rs. 100/- for International


Location: Ground Floor C Wing ( 1020 )

For one A4 Size photocopy Rs. 1/- is charged.

12. MORTUARY: 24 Hours

Location: Basement C Wing  ( 1020 )

Contact Admission Department (Ground Floor B Wing)

13. EMERGENCY: 24 Hours

Location: Ground Floor B Wing  ( 1027, 1065 )


Location: Main Entrance of the Hospital (Next to the Security Cabin)


Location: Second Floor B wing  ( 1234)

Timings - 9.30 Hrs to 18.00 Hrs